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Flawless Customer Support

Customer Support Bot Testing & QA

Test your support bot against real customer scenarios. Ensure helpful, empathetic responses that resolve issues.

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How PromptLens Helps

Resolution Accuracy

Test that your bot correctly resolves common issues. Verify troubleshooting steps are accurate.

Empathy Scoring

Measure the emotional intelligence of responses. Ensure appropriate tone for frustrated customers.

Escalation Testing

Verify your bot knows when to escalate to humans. Test edge cases that require human intervention.

Policy Compliance

Ensure responses follow company policies. Test refund, cancellation, and sensitive topic handling.

Key Features

  • Scenario-based testing
  • Sentiment analysis
  • Escalation detection
  • Policy compliance checks
  • Response time tracking
“Our CSAT scores improved 15% after we started using PromptLens to test our support bot changes.”
— Customer Success Manager, E-commerce

Start Testing Your Flawless Customer Support

Set up your first regression test in minutes. Catch issues before they reach your users.

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