# Plans and billing | PromptLens Docs

Manage an organization subscription and recover paused access.



Subscriptions belong to organizations. An administrator manages checkout, billing, and renewal for the selected workspace; upgrading one organization does not upgrade every organization your account belongs to.

## Choose a plan [#choose-a-plan]

Free supports two members, three prompts, and 50 cases per prompt dataset, including a full initial baseline. Pro costs $99 USD per organization per month, supports unlimited members, 100 projects and 100 prompts, and enables Comprehensive evaluations with up to 500 cases per prompt dataset. Teams remains custom-priced for agreed volume and controls. See [permissions and limits](https://www.promptlens.io/docs/reference/permissions-limits) for scope, rate limits, and tracing retention.

The first confirmed Pro activation includes a one-time $50 welcome-credit grant. The subscription does not include a new grant every month. Additional [credit purchases](https://www.promptlens.io/docs/organization/credits) are separate.

## Upgrade and manage payment [#upgrade-and-manage-payment]

Open Billing, confirm the workspace, and start checkout as an administrator. Complete payment in the browser, then inspect the plan status in PromptLens. Payment confirmation determines activation; a successful redirect alone does not.

Use the billing controls to manage payment details and subscription information. API and MCP checkout operations return a browser handoff so you can inspect the purchase before completing it.

## Cancel renewal or return to Free [#cancel-renewal-or-return-to-free]

Cancelling renewal leaves the current paid period in effect until its end. Inspect the displayed end date and cancellation state. Existing credits remain in the organization and do not expire when the subscription ends.

After returning to Free, an organization with more than two members is paused until an administrator reduces membership to two or reactivates Pro. PromptLens retains the workspace data during the pause. Administrators can still use the member and billing controls needed to resolve it.

If payment succeeded but the plan has not updated, verify the organization and payment state before starting another checkout. Use [troubleshooting](https://www.promptlens.io/docs/troubleshooting#organization-or-billing-access-is-blocked) for the details to include in a support request.