# Contact PromptLens

Get help with PromptLens accounts, integrations, evaluations, and team requirements.

## Product and account support

Email support@promptlens.io for questions about your PromptLens account, prompt management, evaluation workflows, API or MCP integration, and billing. Include a concise description of the outcome you expected and the behavior you observed. For an API failure, include the operation name, HTTP status, and request identifier when available so we can identify the relevant request.

Never send API keys, OAuth access or refresh tokens, passwords, or provider credentials. Avoid sending private prompts, model outputs, or dataset contents unless you have reviewed what can be shared. A short reproduction using fictional inputs is often sufficient to explain an integration issue.

## Plans and team requirements

The pricing page lists the Free and Pro plans, their workspace limits, and how model usage is charged. Teams with higher volume or additional provider policy and security review requirements can use the same support email to discuss the Teams plan. Purchasing model credits does not change your subscription's member or resource limits.

For account access, start with the sign-up flow and follow the approval instructions. For an existing integration, review the documentation and troubleshooting guide before contacting support. Privacy and terms pages explain the service policies and provide context for data handling questions.

[Documentation](https://www.promptlens.io/docs) · [Pricing](https://www.promptlens.io/pricing) · [Privacy](https://www.promptlens.io/privacy)